Returns & Exchanges

At Green Tea Shop, we want you to be completely satisfied with your premium tea selection. If your order is damaged or incorrect, we offer a 30-day return policy for unopened products to ensure you receive the quality you deserve.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Secure Packaging

  Place the unopened tea canisters or pouches in their original packaging to ensure they remain protected during transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our tea experts inspect the returned items, we will process your full refund or ship out a replacement within 3-5 business days.